If within 7 working days (from date of delivery) you wish to withdraw from a purchase, with no error on our part, you may do so by returning the goods to the below address at your own cost and your own risk. You will then be refunded for the original item cost and the original postage costs.
If after 7 working days and up to 14 working days you wish to return the item(s), you will be refunded for the price of the item only. Original delivery costs will not be refunded and return delivery costs will be payable by the customer. After 14 days TMS will not accept any returns for reasons other than if the goods arrived defective or if it is due to a fault of our own.
We reserve the right to refuse an exchange or refund if the item(s) are returned in a non-saleable condition, are without the original packaging or are damaged.
Due to the nature of our products, for hygiene reasons, we will never accept a return where the packaging has been opened, and/or the product has been handled. Should we receive an item that has been, no refund will be given unless the item is faulty. If the order was incorrect, make sure you send it back to us in a re-saleable condition - then all your costs will be refunded.
For items that need returning due to an error on our part or because they are damaged or defective items, we will refund the cost of the item(s) delivery charges incurred in sending the item to you and pay your costs of returning it to us by refunding your return postage costs.
A refund will be given in the same form of payment originally used for the purchase. TMS will check over all items returned as damaged/ defective. When returning a defective item a note must be included stating the original order number and delivery address as well a description of the fault. Failure to provide this information may void your claim In the event that we disagree with damaged/ defective claim, we reserve the right to send the order back to the original address provided by the customer, re-charge you for the item(s) and to recover our fees and expenses from you.
Any orders for personalised goods are non-refundable unless the problem is of our own fault. Should you have any problems with personalised orders, please contact customer services (firstname.lastname@example.org) and we will try to resolve the issue promptly.
We will only accept returns on our custom-fit mouthguards if the guard does not fit properly in the mouth, feel uncomfortable in any way, or there has been an error in the design aspect of the customisation. We do not want you to take part in your sport if the guard is not going to offer you optimum protection. This is a cost we will happily incur.
We do not take responsibility for any parcels that do not arrive at the customer’s address once dispatched. No refunds or replacements will be given. Should this occur, our customer service department will contact the shipping company in an attempt to track the missing item(s).
If you return an item to us outside of the terms of our returns policy and your statutory rights do not apply we may not refund you. If you would then like the order returned, Vinnie’s Sporting Goods will return the item to you at your expense and you will be liable for any charges incurred in doing so. When receiving an item for refund outside of our returns policy we will make a number of attempts to contact you. If we have not heard from you within 14 days of receipt of the item the order will be nullified and we will keep the funds paid for the item including any postage fees.
You should contact email@example.com or 0844 584 6851 for any refund queries.
Our returns policy does not affect your statutory rights.